Shipping Policy

• Order Processing: All orders are processed within 1-3 business days.
• Domestic Shipping (U.S.): We offer free shipping on all U.S. orders via USPS.
• Standard Delivery: 3-7 business days.
• Expedited Shipping: 2-3 business days (available at an additional cost).
• Overnight Shipping: 1 business day (available at an additional cost).

International Shipping

• International Shipping: Shipping fees are calculated at checkout, and customers are responsible for these charges.
• Standard Delivery: 7-21 business days (may vary based on location and customs).
• Express Shipping: 5-10 business days (available at an additional cost).

Tracking Information: A tracking number will be provided once your order has been shipped, so you can monitor its journey to your doorstep.

Return Policy

• Return Eligibility: We accept returns within 7-10 days of delivery, provided the product is unused and in its original packaging.
• Non-Returnable Items: Due to food safety regulations, opened or used products cannot be returned.
• Refunds: Once we receive and inspect your return, refunds will be processed to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
• Exchanges: We’re happy to replace items if they arrive damaged or defective. Contact us for assistance.

How to Initiate a Return

To start a return, please reach out to us at support@sunwittcoffee.com with your order number and the reason for the return. Our team will guide you through the next steps.

Processing Timeline:

• Returns: Processing takes 3-7 business days after we receive the returned item.
• Refunds: Once approved, refunds take 5-10 business days to appear in your account.

We appreciate your trust in Sunwitt Mushroom Coffee and are committed to ensuring your satisfaction!